‘Every single minute that delays the commissioning of a new facility comes with a price tag,’ argues Austrian shredder specialist Lindner. The company had just started retrofitting a client’s alternative fuel shredder when the coronavirus hit.
The widespread lockdown measures saw physical work on German recycler Hündgen’s recently installed shredder come to an end. ‘Our new Lindner Micromat 2500 shredder was delivered in March, when the construction of our facility was well under way,’ says Christian Hündgen, ceo of Hündgen Entsorgungs Gmbh & Co. KG.
‘When we were told that due to COVID-19 and the associated travel restrictions, no Lindner service technicians could start up the machine on-site, we were already expecting delays,’ the businessman adds. ‘We were faced with an enormous problem, since there’s material we need to be processing and we’re bound by contract to do so.’
To overcome this unusual situation, Lindner opted for a smart solution. The Lindner Service Centre helped with video analysis and online support to complete the technical work on-site.
‘One of the fundamental values at Lindner is to be a reliable and trustworthy partner. Right now we are doing everything we can to support our customers with all available means and keep to agreements that have been made,’ comments Lindner’s account manager Manfred Eßmann.
‘Thanks to modern technology, our service team can do a great many things remotely and give instructions via video call for commissioning equipment on-site,’ he says with great enthusiasm. ‘It works amazingly well. I am sure that this installation method will be used even after the crisis is over.’
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